Terms of service

TERMS OF SERVICE AND SUBSCRIPTION AGREEMENT
OVERVIEW
Welcome to Letras! The terms "we", "us" and "our" refer to Letras. Letras operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Letras is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with our Privacy Policy and any other policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as recurring billing, equipment/book rental liabilities, cancellation policies, warranty disclaimers and limitations of liability.
By visiting, interacting with, subscribing to, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you must not use, access, or subscribe to our Services.

SECTION 1 - ACCESS, ACCOUNT, AND ELIGIBILITY
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province or state of residence (18 years old of age in Ontario), and you have given us your consent to allow any of your minor dependents to use the Services under your supervision.
To use the Services, including accessing or browsing our online stores or purchasing/subscribing to any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping/delivery information. You represent and warrant that all the information you provide to Letras is correct, current and complete and that you have all rights necessary to use and provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person or entity.

SECTION 2 - OUR PRODUCTS
We make every effort to provide an accurate representation of our subscription boxes and curated book selections in our online store. However, you acknowledge that some imagery on our website may consist of artistic renderings, illustrations, or digital conceptualizations. The physical colors or product appearance may differ from how they appear on your screen due to your device and screen settings.
Letras operates as a book exchange and rental service. By subscribing, you acknowledge that the books provided are for temporary use and may be used. While we inspect all items to ensure they are clean, complete, and fully readable, they will show normal characteristics of previous use and handling.
Because Letras provides curated selections, the specific books included in a box may vary and are not guaranteed to be identical to photographs or examples shown on the website. We do not warrant that the specific titles, appearance, or wear levels of the books will perfectly match your expectations or online depictions.
All descriptions of available products are subject to change at any time without notice. We reserve the right to modify curated books, selections, contents, prices, discontinue specific categories, or limit subscription quantities to any person or geographic region on a case-by-case basis. We may also add, modify, suspend, or discontinue subscription options or services when reasonably necessary. Any material changes affecting an active subscription will be communicated in accordance with applicable law.

SECTION 3 - THE SERVICE MODEL & OWNERSHIP OF GOODS
Letras operates an online, subscription-based physical book rental and exchange service offering curated books in Portuguese for growing readers.
Property Ownership: Each subscription box contains physical books selected by Letras for your temporary, personal, non-commercial use. The physical books and the reusable Letras delivery boxes remain the absolute property of Letras at all times. Your subscription grants you a temporary license to possess and read the books, which must be returned to Letras in accordance with the return and exchange schedules outlined in Section 7 and Section 8 of these Terms.

SECTION 4 - SUBSCRIPTION PLANS, AUTOMATIC RENEWALS, AND BILLING
The available boxes, contents, prices, and subscription options may change from time to time. Any changes to an active subscription will be communicated as required by applicable law.
4.1 Plan Options & Pricing
Letras offers the following recurring subscription options (subject to applicable taxes):
Regular Letras Box: $29.99 CAD per month + applicable taxes
Gibi Box: $19.99 CAD per month + applicable taxes
Additional Box Discount: $5.00 discount per month for an additional box added to the same subscription order. Applicable discounts are calculated and applied dynamically at checkout.
4.2 Pre-Authorized Automatic Monthly Billing
By activating a Letras subscription, you expressly authorize Letras (via Shopify Payments or our designated payment gateway) to charge your payment method automatically on a recurring monthly basis at the then-current plan rate plus applicable taxes.
Billing Date: All active subscriptions automatically renew and are billed monthly on the recurring billing date established for your subscription at the time of signup.
The recurring billing date may vary depending on the date your subscription is activated and the subscription settings applicable at that time. Where a scheduled billing date does not occur in a particular month, the charge will be processed on the last available day of that month.
Billing Cycle: Each recurring monthly payment covers one subscription cycle and the rental and fulfillment services associated with the applicable book box delivery. The delivery associated with each billing cycle will be determined according to Letras' delivery schedule and the terms applicable to your subscription.
Initial Payment: Your initial subscription payment is captured immediately upon signup and covers your first eligible book box based on the delivery scheduling rules outlined in Section 7.
4.3 No Minimum Commitments
There is no minimum contract period or commitment. Your subscription will continue to auto-renew monthly until you officially execute a cancellation in accordance with Section 12 of these Terms.
4.4 Accuracy of Billing Information
You agree to provide current, complete, and accurate purchase, payment, and account information for all transactions. You agree to promptly update your account settings, credit card numbers, expiration dates, and email addresses so that we can successfully process your renewals, fulfill your deliveries, and contact you as required. You represent and warrant that you are authorized to use the payment method provided and that all charges will be honored by your financial institution.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.
4.5 Order Acceptance and Commercial Restrictions
By submitting a subscription order and completing the required payment authorization, you agree to these Terms and authorize the recurring charges described in Section 4. Letras may decline or cancel an order where reasonably necessary, including where the requested delivery address is outside our service area or fulfillment is unavailable. When you submit a subscription request, you are making an offer to lease our Services. Letras reserves the right to accept or decline your order for any operational reason at its sole discretion. We must successfully process your initial payment before your order is accepted. Please review your details carefully before submitting. In the event that we decline, modify, or cancel an order (such as an unserviceable delivery address), we will attempt to notify you via the email or phone number provided. You explicitly represent and warrant that your rentals are strictly for personal, household, or family use, and not for commercial resale, sub-leasing, daycare usage, or export.

SECTION 5 - SUBSCRIPTION CHANGES AND PRICE ADJUSTMENTS
The available boxes, contents, prices, delivery fees, and subscription options may change from time to time. Subject to the specific terms set out in Section 6 below, we reserve the right to adjust our subscription pricing and delivery fees at our sole discretion.
If you have an active, month-to-month subscription, any changes to your pricing or delivery fee will only take effect after we provide you with at least thirty (30) days’ advance written notice sent to your email address on file. This notice will clearly outline the specific change and the date it takes effect. If you do not agree to the new pricing or delivery fees, you have the right to cancel your subscription at any time before the change takes effect without any penalty or cancellation fee. Your continued subscription after the effective date of the change constitutes your acceptance of the new terms.

SECTION 6 - DELIVERY FEES AND PROMOTIONAL WAIVERS
6.1 All subscription deliveries are subject to a standard delivery fee of $5.00 per month.
6.2 Letras may, at its discretion, waive, reduce, or provide promotional discounts on the standard delivery fee for individual subscribers, groups of subscribers, or for a specified period.
6.3 Any delivery fee waiver or discount currently offered does not change the standard delivery fee stated in Section 6.1 and does not guarantee that the waiver or discount will continue indefinitely.
6.4 If a delivery fee becomes payable following the expiration or withdrawal of a waiver or discount, Letras will provide written notice by email at least thirty (30) days prior to the first billing cycle in which the delivery fee will actively apply. If you do not wish to pay the delivery fee, you maintain the right to cancel your month-to-month subscription at any time before the fee takes effect without any penalty or cancellation charges.

SECTION 7- LOGISTICS, SERVICE AREAS, AND DELIVERY SCHEDULES
7.1 Service Areas & Specific Delivery Dates
Letras delivers primarily within its designated service areas in the Halton Region, Ontario, according to a fixed monthly route schedule below, or any other expanded service areas or specific addresses approved by Letras on a case-by-case basis:
Oakville: First Tuesday of each calendar month.
Burlington: First Thursday of each calendar month.
Milton & Halton Hills: Second Tuesday of each calendar month.
Other Areas: Delivery schedules for regions outside our standard Halton Region routes will be coordinated directly with the customer upon subscription approval.
Customers will be notified of their scheduled delivery time by the previous day. Delivery times may vary depending on the delivery schedule.
7.2 First Box Delivery Scheduling Rule (The 5-Day Rule)
Your first delivery date is determined by your geographical location and the date you register your subscription:
- If your area's scheduled delivery day for the current month has already occurred at the time of your signup, your first box will be delivered during the next month’s regular delivery cycle.
- If the upcoming scheduled delivery for your area is less than five (5) days away from the date you subscribe, your first box will skip the immediate cycle and be delivered during the following month's regular delivery cycle.
Otherwise, if you sign up five (5) or more days prior to your area’s designated day, you will receive a box within the current month’s cycle.
7.3 Schedule Modifications & Operational Delays
Letras reserves the right to change delivery dates, times, service areas, or geographical routing paths when reasonably necessary. When operational shifts occur, Letras will make reasonable efforts to notify affected customers in advance via email.
Delivery times and schedules are estimates only and are not strictly guaranteed. Letras is not liable for temporary delivery or pickup delays caused by severe weather, local road conditions, transit emergencies, carrier disruptions, or other unforeseen events outside of Letras' reasonable control.
7.4 Title and Risk of Loss during Transit
All subscription boxes and books remain the exclusive property of Letras at all times and are provided to you strictly on a temporary rental basis. Letras retains the risk of loss or damage to the items while they are in transit during our delivery and pickup routes. Once a book box is successfully delivered to your designated delivery location (such as your doorstep, porch, or building lobby), the responsibility and risk of loss, theft, or damage immediately transfer to you until the box is officially collected by our delivery team during the next scheduled cycle.

SECTION 8 - RETURNS, BOX EXCHANGE, AND CARE OF PROPERTY
8.1 The Book Exchange Protocol
Because Letras operates as a continuous rental exchange service, the delivery of a new book box is strictly tied to the return of your previous book box. When Letras delivers a new box to your delivery location, the previous box and all its contained books must be collected by our delivery team at the exact same time.
8.2 Customer Return Obligations
On your area's scheduled delivery day, you are required to comply with the following preparation procedures:
- Placement: Place the securely closed, reusable Letras box containing all rented books in a safe, clean, and sheltered location near your home entrance prior to the 4:00 PM EST delivery window.
- Accessibility: Ensure that the box is clearly visible and physically accessible to the Letras delivery driver.
- Unattended Collection: You are responsible for ensuring the box is ready for collection outside even if you do not plan to be home during the delivery window.
- Completeness: All books must be returned together inside the designated reusable Letras box.
8.3 Duty of Care & Risk of Loss
Customers are solely responsible for taking reasonable care of all books and reusable delivery boxes while they are in their possession, custody, or left outside for collection. You must protect Letras property from inclement weather, rain, snow, theft, wildor domestic animals, and any other foreseeable environmental risks that could cause loss or degradation of the items.

SECTION 9 - PROPERTY CONDITION, LATE FEES, AND REPLACEMENT COSTS
9.1 Property Evaluation Standards
Books and boxes must be returned in substantially the same condition in which they were originally issued, allowing exclusively for normal and reasonable wear resulting from standard reading and handling. Normal wear-and-tear is not penalized.
9.2 Prohibited Damage Categories
Charges will apply for items returned with significant damage that makes them unsuitable for redistribution or continued rental use. Prohibited damage includes, but is not limited to:
- Torn, ripped, or entirely missing pages.
- Writing, drawing, coloring, or ink markings inside or on the cover of books.
- Water, moisture, beverage, or liquid damage causing warping or stains.
- Significant stains, residue, or biological dirt.
- Broken, cracked, loose, or severely compromised book bindings.
- Physical crushing, structural tearing, or destruction of the reusable Letras delivery box beyond standard scratches.
9.3 Late Return Fees
Books and boxes must be physically available for collection on your designated delivery day. If a box and/or its books are not ready or accessible for collection when our driver arrives:
- A $5.00 CAD late return fee may be automatically charged to your payment method.
- If the rental items remain unreturned, you will be charged $5 for each missed scheduled collection, plus replacement cost if the property is ultimately deemed lost/unreturned. .
- Your regular recurring monthly subscription fees will continue to charge normally while a box is late, unless you officially cancel your account in accordance with Section 12. Letras reserves the right to withhold future box deliveries until all overdue property from previous months is returned.
9.4 Missing and Damaged Property Replacement Fees
If a book or a reusable Letras delivery box is lost, permanently stolen, unreturned, or returned with prohibited damage as defined in Section 9.2, Letras reserves the right to charge your payment method the reasonable replacement cost of the specific item(s).
- These replacement charges reflect the reasonable cost of replacing the item(s) or comparable replacement copy, taking into account the items’ availability, condition, and reasonable replacement value. These charges are assessed entirely separate from your standard subscription fees or accrued late return fees.

SECTION 10 - SUBSCRIPTION MODIFICATIONS: SKIPPING AND PAUSING
10.1 Requests to Pause or Skip a Month
Customers may skip a single month or temporarily pause their subscription directly through their customer account dashboard on our website, or by contacting Letras customer support. All pause or skip requests must be processed in accordance with the deadlines below.
10.2 Strict Notification Deadlines
To successfully skip or pause an upcoming subscription cycle, the action must be completed or requested at least forty-eight (48) hours prior to your monthly billing date. Requests or account changes made past this strict deadline cannot be accommodated for the immediate upcoming month, and your regular subscription order will be processed.
10.3 Keeping Books During a Skip
When you choose to skip a single month, you are permitted to keep your current Letras box and books in your possession for that skipped duration at no additional charge. However, you may only retain the items for a maximum of one (1) additional month. The skipped box and its books must be ready for collection on your area's regular scheduled delivery date in the following month's cycle, when your next box is delivered.
10.4 Property Collection During a Long-Term Pause
If your subscription is paused for more than one month, all Letras boxes and books currently in your possession must be returned and collected on your next regular scheduled delivery date following the pause request. No replacement box will be dropped off, and you must return all Letras inventory.
10.5 Billing Status While Paused
An officially paused subscription will stop generating automated monthly subscription charges. Your billing cycle will remain frozen, and automated recurring billing will resume only when the subscription is formally reactivated by you or upon the expiration of a pre-set pause duration.

SECTION 11 - PAYMENT FAILURES AND DELINQUENT ACCOUNTS
If an automated monthly subscription payment fails on the date it is due, our integrated payment processor will automatically re-attempt processing across scheduled retry intervals.
If the subscription invoice remains unpaid following retry attempts:
- Letras will automatically pause the subscription account and suspend all upcoming book box deliveries.
- No new book boxes will be assembled or delivered to your address while your account holds an outstanding balance or lacks a valid payment method.
- Unreturned Property Liability: The suspension of your deliveries due to payment failure does not relieve you of your legal responsibility for Letras property currently in your possession. You are required to leave your current Letras box and books at your designated delivery location for collection on your area's next regularly scheduled delivery date following the payment failure. If the items are not collected on that date, you remain fully obligated to immediately return all outstanding books and boxes through a manual drop-off or a scheduled pickup coordinated directly with and approved by Letras. Outstanding items not returned promptly may be subject to a $5.00 late return fee applied to your outstanding balance monthly in accordance with Section 9 until all items are returned or replaced. Replacement costs may apply in accordance with these Terms.

SECTION 12 - CANCELLATION AND CONTRACT TERMINATION
12.1 Cancellation Rights and Process
You have the right to cancel your Letras subscription at any time without penalty. Cancellations can be executed independently by logging into your secure customer account portal on our website, or by sending an explicit written request to Letras customer support.
12.2 The 48-Hour Cancellation Deadline
To avoid being billed for the next subscription cycle, your cancellation must be completed at least forty-eight (48) hours prior to the next scheduled billing date.
If you cancel less than 48 hours before the next scheduled billing date, your payment method will be charged normally, the subscription will remain active for that billing cycle, you will receive the box associated with that cycle , and your subscription will formally terminate at the end of that final cycle. Nothing in these Terms limits any cancellation rights provided by applicable law.
12.3 Return of Property Upon Cancellation
If you cancel your subscription while you still have a Letras box and books in your possession, the final box and all books must be left out for collection on your area's next regular scheduled delivery date.
12.4 Survival of Outstanding Financial Obligations
The formal cancellation of your subscription account does not wipe out or eliminate any pre-existing debts, outstanding late return fees, unbilled property replacement costs, or other valid financial amounts owed to Letras under these Terms.

SECTION 13 - REFUNDS AND CREDITS
Subscription payments are generally non-refundable once the applicable subscription box has been prepared or delivered. If you cancel before the next billing date in accordance with Section 12, no charge will be made for the subsequent subscription cycle.
If Letras is unable to provide a subscription box for which you have already been charged or if you are charged twice, Letras will provide an appropriate refund or account credit, as required by applicable law.
If you receive a box with a significant issue, including missing books or books that are materially damaged or unusable, you should contact Letras promptly so that Letras may assess the issue and, where appropriate, provide a replacement, credit, or refund.
Nothing in these Terms limits any refund or cancellation rights available to consumers under applicable law.

SECTION 14 - PRODUCT RECONCILIATION AND DIGITAL PRESENTATION
We make every effort to provide an accurate digital representation of our service themes, book categories, and box conditions on our website. However, you acknowledge that some imagery on our website may consist of artistic renderings, illustrations, or digital conceptualizations. The physical color, sizing, typography, or precise visual appearance of items may differ slightly from how they render on your specific digital device due to screen configurations.
We do not warrant that the specific titles, authors, physical condition variables, or aesthetic style of the curated books provided in your subscription box will precisely match your personal subjective expectations. Letras reserves the right to modify service details, alter subscription structures, or substitute book selections at our sole discretion without notice.

SECTION 15 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, ideas, or other content (collectively, "Feedback") to or about Letras, you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We are and shall be under no obligation  to maintain your Feedback in confidence, pay compensation for its use, or respond to your Feedback.
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

SECTION 16 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 17 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

SECTION 18 - RELATIONSHIP WITH SHOPIFY
Letras is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Letras. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Letras, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Letras. 

SECTION 19 - PRIVACY POLICY
 All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here, and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
 Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our Privacy Policy for more details on how we, Shopify, and our partners use your personal information.

SECTION 20 - INTELLECTUAL PROPERTY RIGHTS
Our Services, including but not limited to all website text, custom logos, graphic designs, interfaces, layout arrangements, brand identifiers, imagery, videos, software, packaging, labels, and promotional copy, are the exclusive property of Letras, its affiliates, or its licensing partners, and are protected by Canadian, U.S., and international copyright, trademark, and intellectual property laws.
These Terms grant you a strictly limited, personal, non-commercial, revocable license to access and browse our website for shopping purposes. You are strictly prohibited from reproducing, distributing, modifying, extracting, scraping, copying, republishing, downloading, or transmitting any digital materials from the Services without the express prior written consent of Letras. Unauthorized use of the Services may be a violation of federal and provincial intellectual property laws.
"Letras" and all associated names, logos, slogans, designs, and product and service names are trademarks of Letras. Shopify's name and corporate logo are trademarks of Shopify. All other trademarks appearing on the site are the property of their respective owners.

SECTION 21 - ACCURACY OF PLATFORM DATA & DIGITAL ERRORS
Occasionally, information on our website or within our service updates may contain typographical errors, pricing inaccuracies, delivery schedule mistakes, or logistical omissions. Letras reserves the right to correct any errors, omissions, or structural inaccuracies, and to change information or cancel active orders/subscriptions if any underlying data on the platform is found to be incorrect at any time without prior notice (including after you have submited your order or a transaction has been authorized).

SECTION 22 - PROHIBITED USES
You may access and use the Services for lawful purposes only. In addition to other prohibitions set forth across these Terms, you are strictly prohibited from using the website, its content, or the Services, directly or indirectly:
1. For any unlawful or fraudulent purpose, or to violate any local, provincial, federal, or international laws and regulations.
2. To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
3. To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person
4. To transmit false, malicious, or intentionally misleading information.
5. To send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms.
6. To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation.
7. To impersonate or attempt to impersonate any other person or entity.
8. To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Letras, Shopify or users of the Services, or expose them to liability.
9. To upload or transmit viruses, malware, or any malicious code designed to compromise the security, infrastructure, or operational functionality of Shopify or the Letras platform.
10. To collect, track, harvest, or scrape the personal information or data of other Letras users.
11. To deploy any automated software systems, spiders, data extraction scrapers, robots, or autonomous artificial intelligence agents ("Agents") to browse, scrape, interact with, or extract data from our online storefront or checkout systems.
12. To resell, transfer, export, sub-lease, or commercially exploit Letras rental books or reusable boxes to any third party.
We may suspend, terminate, or completely ban your account and block your access to the Services immediately without notice if you engage in any prohibited uses.

SECTION 23 - DISCLAIMER OF WARRANTIES
Letras will make all commercially reasonable efforts to maintain the availability, safety, and operational consistency of our book box subscription service. However, except as expressly stated by Letras in writing, the Services and all physical products delivered to you through the Services are provided on an 'as is' and 'as available' basis for your use.
We completely disclaim all warranties, conditions, or representations of any kind, whether express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular or specific purpose, physical durability, title, and non-infringement. We do not guarantee or warrant that your use of the Services and access to our online platform will be uninterrupted, timely, entirely secure, or error-free.
Note: Some jurisdictions do not allow the exclusion of implied warranties, so some aspects of the above disclaimer may not apply to you.

SECTION 24 - LIMITATION OF LIABILITY
To the fullest extent provided by applicable law, in no event shall Letras, our directors, officers, employees, affiliates, delivery personnel, partners, agents, or contractors, nor Shopify Inc. and its affiliates, be held liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.
This limitation includes, without limitation, financial losses, personal injury, property damage, loss of data, alternative procurement costs, replacement expenses, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising directly or indirectly from:
1. Your use of the Services or any product,
2. Your access to or use of our online platform or subscription services,
3. Any physical books, boxes, or products procured through our rental model,
4. The physical delivery, drop-off, placement, or collection of book boxes at delivery location, or
5. Any structural delays, scheduling changes, or weather-induced delivery cancellations.
Nothing in these Terms is intended to exclude or limit any consumer protection rights or statutory remedies that cannot legally be excluded or limited under the Ontario Consumer Protection Act or other applicable Canadian provincial legislation.

SECTION 25 - INDEMNIFICATION
You agree to indemnify, defend, and hold completely harmless Letras, Shopify Inc., and our respective parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, and employees from any losses, financial damages, legal liabilities, claims, regulatory fines, or third-party claims (including reasonable legal and attorneys' fees) arising out of or resulting from:
1. Your breach of these Terms of Service or any policies they incorporate by reference,
2. Your violation of any applicable law or the legal rights of a third party,
3. Negligent damage, loss, or destruction of Letras physical rental property while in your custody, or
4. Your access to and use of the Services.

SECTION 26 - SEVERABILITY AND WAIVER
The failure of Letras to exercise or enforce any specific right or provision of these Terms of Service shall not operate as a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
In the event that any individual provision or clause of these Terms of Service is determined by a court of competent jurisdiction to be unlawful, void, invalid, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The completely unenforceable portion shall be deemed cleanly severed from these Terms of Service, and such a determination shall have zero impact on the validity, legality, and enforceability of all remaining provisions.

SECTION 27 - GOVERNING LAW AND VENUE
These Terms of Service, your subscription contract, and any separate operating agreements whereby Letras provides you physical or digital Services shall be exclusively governed by, interpreted, and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
You and Letras hereby explicitly consent and submit to the exclusive personal jurisdiction and venue of the provincial and federal courts located in the Province of Ontario for the resolution of any legal disputes, actions, or claims arising out of this agreement.

SECTION 28 - MATERIAL AMENDMENTS AND CHANGES TO THE TERMS
You can easily review the most current, up-to-date version of the Terms of Service at any time directly on this web page.
We reserve the right, at our sole operational discretion, to update, modify, rewrite, or replace any part of these Terms of Service by posting the updated revisions directly to our website. It is your personal responsibility to check our website periodically to review changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of, access to, or active subscription maintenance within our Services following the publication of any modifications constitutes your explicit legal acceptance of those updated Terms.

SECTION 29 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Section 3 (Ownership of Goods), Section 9 (Replacement Costs), Section 15 (Feedback), Section 20 (Intellectual Property Rights), Section 23 (Disclaimer of Warranties), Section 24 (Limitation of Liability), Section 25 (Indemnification), Section 26 (Severability and Waiver), Section 27 (Governing Law and Venue), Section 29 (Termination), Section 30 (Assignment), Entire Agreement, and any other provisions that by their nature should survive termination.

SECTION 30 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 31 - HEADINGS AND INTERPRETATION
The descriptive headings used across these Terms of Service are included strictly for navigation convenience and formatting purposes. They shall not limit, expand, or otherwise affect the legal interpretation or enforceability of any provisions contained herein.

SECTION 32 - CONTACT INFORMATION AND TRADING PROFILE
Questions, feedback, or legal inquiries regarding these comprehensive Terms of Service should be directed to Letras at:
- Business Trading Name: Letras
- Support Email: hello@letras.ca
- Official Website: letras.ca
- Phone Number: +1 (905) 483-5812
- Business Address: 535 Eliza Crescent, ON, L7L 6J1